Front Desk/Concierge

About This Role

This role involves welcoming residents, guests, and vendors, controlling building access, and providing high-level personal service in a residential setting. The concierge will also manage resident relations and resolve concerns to maintain the organization's reputation.

Responsibilities

• Communicate effectively and demonstrate good customer service skills to residents, guests, vendors, and staff
• Identify and clarify residents' needs and desires; answer questions and provide solutions
• Seek ways to improve services by listening to resident comments, observing usage, and making recommendations to management
• Assist residents in scheduling access for authorized vendors to provide services within units
• Maintain resident and guest privacy by keeping information confidential
• Understand and react quickly and effectively to emergencies
• Maintain a safe and secure work environment for residents, guests, and staff
• Accurately maintain daily shift notes in the Building Link system
• Receive packages & deliveries, log in Building Link system, and organize/deliver to residents
• Respond to resident concerns and complaints professionally, follow up, and elevate issues as necessary
• Manage resident relations to ensure consistently high service and timely resolution of concerns
• Perform other duties consistent with the position as assigned by management

Requirements

• Experience working as Concierge/Front desk at Hotel/Residential settings
• Strong customer service, communication, and interpersonal skills
• Effective written and verbal communication
• Proficient in working knowledge of MS Office Programs (Office, Word, Excel) and email
• Able to operate standard office equipment
• Highly motivated and able to work independently
• Able to lift 30-50lbs
• Ability to actively stand, walk, lift, and carry for extended periods of time

Qualifications

• Experience working as Concierge/Front desk at Hotel/Residential settings

Nice to Have

• Multiple language fluency

Skills

* Required skills