Front Desk Monitor

About This Role

This role primarily involves answering phone lines, managing the front desk, and greeting visitors and homeowners with excellent customer service to support on-site property needs.

Responsibilities

• Provide direct receptionist support to all on-site property needs, delivering high-quality customer service to inbound callers, visitors, and vendors
• Work with the On-site Community Manager to manage the front reception area and inbound calls
• Assist with various administrative projects
• Filter inbound calls to determine appropriate direction
• Greet all visitors/homeowners and determine their immediate needs
• Monitor pickups/deliveries
• Assist with events

Requirements

• Excellent customer service and communication skills
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines
• Strong organization and tracking skills
• Ability to function efficiently in a high volume, fast-paced environment
• Proficiency with MS Office (Excel, Word, Outlook), internet, and e-mail systems

Skills

* Required skills