Front Desk ASC

About This Role

Serve as the first point of contact for patients, managing daily front office operations and ensuring accurate patient records and deposits for a surgical center.

Responsibilities

• Greet patients upon entry
• Prepare charts daily
• Schedule patients into HST, the ASC computer program, at least 2 weeks out and check daily for updates
• Assist with phone calls to patients 3-5 days prior to surgery with financial expectations
• Offer patients payment plans per policy
• Check in patients
• Prepare deposits and complete deposit logs
• File packing slips
• Answer phones with a pleasant, professional demeanor within 4 rings
• Scan invoices
• Scan charting into the EMR system
• Log chart audits and patient satisfaction scores
• Complete co-pay collections, invoices, deposit logs, charts, and expected audits in a timely manner
• Demonstrate professional, courteous demeanor with patients, visitors, and staff

Requirements

• 2 years prior medical office front desk experience
• Excellent customer service skills
• Good verbal and written communication skills
• Proficient with computer programs and office equipment
• Knowledge of HIPAA standards
• Ability to prioritize and multi-task in a fast-paced, changing environment
• Ability to calculate payment amounts for patient responsibility and co-pays
• Analytical and problem-solving skills
• Computer skills with MS Office (Word, Excel, PowerPoint, Outlook, Visio, Project, Sharepoint, etc.)

Qualifications

• 2 years prior medical office front desk experience

Skills

* Required skills