Ford Warranty Administrator

About This Role

This role is responsible for the precise and prompt submission of manufacturer and aftermarket warranty claims, ensuring the subsequent collection of all warranty claim revenue for Malloy Ford.

Responsibilities

• Adhere to all manufacturers' and after-market warranty companies’ policies and procedures
• Establish and maintain productive relationships with manufacturer’s designated warranty representatives and after-market warranty companies
• Review warranty repair orders for proper completion, accuracy, and legibility
• Communicate with Service advisors, Service Director, and Technicians to ensure all necessary diagnostic forms accompany repair orders
• Determine and enter applicable labor operation codes, failure codes, and other administrative data required on repair orders
• Submit warranty claims to manufacturer or warranty companies using administrative tools
• Ensure all deductibles are properly documented and collected from the customer
• Review all returned, and/or, rejected warranty claims and prepare repair orders for immediate resubmission
• Maintain a record of all claims submitted, returned/rejected, or paid and their current status, reviewing with the Service Director daily
• Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
• Work with shop foreman, lead technicians, service advisors, and service director to effectively discuss warranty claims

Requirements

• High school diploma or GED
• Minimum 1-year experience
• Self-starter and proactive
• Commitment to excellence and high standards
• Excellent written and verbal communication skills
• Strong organizational skills; able to manage priorities and workflow
• Strong computer and internet skills, including Microsoft Office suite

Qualifications

• High school diploma or GED required
• Minimum 1-year experience, two years previous automotive/administrative work preferred

Nice to Have

• Two years previous automotive/administrative work

Skills

* Required skills

Benefits