FOH Supervisor

About This Role

The FOH Supervisor supports the management team in providing excellent guest service and is responsible for guest interaction, expediting orders, and hands-on service, with opportunities to learn the business and grow within the company.

Responsibilities

• Support the management team in providing friendly, helpful and knowledgeable guest service
• Interact with guests, expedite orders, and provide hands-on service
• Be trained to provide friendly, helpful and knowledgeable guest service that goes above and beyond
• Understand service standards in each workgroup to coach and support others during a shift
• Contribute and excel in a team service environment
• Complete opening duties as assigned and to standard
• Record all necessary information/messages in legible writing on appropriate sheets
• Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests
• Follow Manager’s instructions
• Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms

Requirements

• Minimum of 21 years of age to serve alcoholic beverages with food
• Ability to communicate in a satisfactory manner, both verbal and written English
• Ability to compute basic mathematical calculations
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions
• Ability to suggestively sell menu items and beverages
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations
• Ability to perform job functions with minimal supervision
• Ability to work cohesively with co-workers as part of a team
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment
• Experience with Point-of-sale procedures

Qualifications

• High school graduate, some college
• Any previous supervisor experience.

Skills

* Required skills

Benefits

Certifications