Financial Aid Graduate Assistant

About This Role

The Financial Aid Graduate Assistant provides hands-on professional experience in higher education administration, supporting the Financial Aid Office's efforts to assist students and families through the financial aid lifecycle. This role involves application review, award communication, financing options, and billing support, offering practical exposure to data operations and administrative technologies.

Responsibilities

• Serve as a primary point of contact for students and families, responding to telephone and email inquiries related to financial aid and billing processes
• Support the management of online financial aid application systems (Slate and PowerFAIDS), ensuring accurate document tracking and data entry
• Support the Data Team with data processes and workflow coordination, including data collection and reconciliation
• Assist with routine reporting, documentation preparation, and maintenance of organized digital records
• Contribute to special projects, including support for specialized application processes like HEOP and communications

Requirements

• Excellent writing, communication, and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organization skills
• Proficiency in Microsoft Word and Excel, including knowledge of formatting, formulas, filters, pivot tables, and basic analysis
• Ability to maintain confidentiality
• Currently enrolled in a Graduate Program

Qualifications

• Currently enrolled in a Graduate Program, preferably within a higher education field

Nice to Have

• Graduate Program preferably within a higher education field

Skills

* Required skills