Field Technician I

About This Role

As a Field Technician I, you will provide world-class service to utility partners by maintaining and troubleshooting smart water meters and communication systems, offering support and training, and meticulously tracking activity data. This role requires extensive travel within a defined region to ensure customer satisfaction and operational effectiveness.

Responsibilities

• Provide technical support for AMR/AMI systems on-site
• Install AMR/AMI equipment or oversee larger installations
• Diagnose issues with communication systems, electrical systems, and software tools
• Maintain good communication with property staff, responding to questions and providing updates
• Maintain documentation and reporting with timeliness and accuracy
• Collaborate across functional lines to obtain information, coach, and influence others
• Install, repair, and maintain products and systems both internally and in the field
• Write technical reports that can be utilized throughout the company

Requirements

• Clean driving record
• Clean criminal background
• Eligible to work in the U.S.
• Ability to travel within a defined region (approximately 80% overnight Travel)
• Physically fit; able to frequently bend and periodically lift 50lbs
• Ability to work/move at the required pace without direct supervision
• Well-developed time management and organizational skills
• Strong communication skills

Qualifications

• Associate of Applied Science Degree or equivalent combination of education and experience
• Installation, basic electronics, or one-year technical customer service experience preferred. Eligible for Entry Level.

Nice to Have

• Installation, basic electronics, or equivalent experience
• One-year technical customer service experience
• Knowledge of meter technologies (water, gas and/or electric) with various RF transmitter and data collection devices

Skills

* Required skills

Benefits