Field Service Technician/Engineer

About This Role

This role focuses on performing mechanical and electrical repairs on CNC machinery, ensuring optimal equipment performance at customer sites. Technicians will troubleshoot issues, conduct preventative maintenance, and travel daily to customer locations predominantly in Sterling Heights, MI.

Responsibilities

• Perform hands-on maintenance of machines
• Troubleshoot and diagnose machine issues, both mechanically and electrically, ensuring accurate repairs and minimal downtime
• Conduct preventative maintenance on machine systems
• Collaborate with the technical team to escalate and resolve complex issues when necessary
• Document service visits, repairs, and maintenance activities in detailed reports
• Travel to customer locations as required, ensuring timely and effective service

Requirements

• Minimum of 2 years of experience in field service or equipment repair, with focus on CNC machines
• Mechanical and electrical aptitude
• Strong technical knowledge of CNC machines
• Proficiency in reading and interpreting technical diagrams, schematics and manuals
• Excellent troubleshooting and problem-solving skills
• Strong communication skills to explain technical information clearly to customers
• Willingness to travel extensively for on-site repairs and support
• Driving record that meets company auto insurance requirements

Qualifications

• Minimum of 2 years of experience in field service or equipment repair, with focus on CNC machines

Nice to Have

• Enhanced driver's license
• Knowledge of various CNC Controls
• Knowledge of Tarus CNC Machines
• Knowledge of Siemens 840D and SINUMERIK ONE
• Knowledge of Heidenhain

Skills

* Required skills