Field Service Technician Level II

About This Role

The Field Service Technician Level II will lead installation teams, configure and program devices and management platforms, oversee system commissioning, and provide customer training in Central Ohio.

Responsibilities

• Execute all Level I installer roles and responsibilities, following comprehensive documentation.
• Demonstrate exceptional organizational skills in handling project and service tickets.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities.
• Mentor Level 1 installers, maintaining high standards, and actively seeking feedback for continuous improvement.
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation.
• Demonstrate proficiency in system configuration and the successful commissioning of systems.
• Embrace the flexibility of the role by willingly accepting additional job duties as assigned.

Requirements

• Minimum 2 years with a previous construction trade
• Advance knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Excellent communication skills
• Valid US Driver’s license

Qualifications

• Minimum 2 years with a previous construction trade. Hands-on/field experience from previous work experience.

Nice to Have

• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems

Skills

* Required skills

Benefits