Field Quality Engineer

About This Role

This part-time Field Quality Engineer role focuses on analyzing, responding to, and resolving field quality issues for the Dishwasher product portfolio at the AP3 plant. The position involves collaborating with design and manufacturing teams to address root causes and improve product quality.

Responsibilities

• Document Best Practices of Field Quality Engineer position and support training of engineers learning field quality
• Analyze trends and partner with Design and Manufacturing to identify root cause and implement corrective and preventive actions
• Facilitate communication of customer concerns and AI-derived insights across all functions, including the AP3 dishwasher factory floor
• Analyze SCR data daily and COQ data weekly, escalating issues as required and tracking resolution effectiveness
• Analyze system level returns and define root cause and corrective actions
• Interface with catalog and service parts teams to ensure correct parts usage and supersedure on THE AP3 DISHWASHER PLANT built product
• Support creation of customer education materials, including videos and web-based content
• Analyze Dishwasher damage returns to differentiate factory versus distribution root cause
• Initiate and lead corrective action projects with Manufacturing, Packaging, Logistics, and Distribution teams
• Analyze data from the Production Reliability Audit Test Lab (PRAT) for Dishwasher products

Requirements

• Bachelor of Science in Engineering or equivalent relevant work experience
• 3+ years of plant, high-volume manufacturing, operations, or quality experience

Qualifications

• Bachelor of Science in Engineering or equivalent relevant work experience
• 3+ years of plant, high-volume manufacturing, operations, or quality experience

Nice to Have

• 7+ years of plant, high-volume manufacturing, operations, or quality experience
• Prior experience as a Field Quality Engineer in a manufacturing environment
• High initiative, self-starter, results-oriented, and team-focused
• Proven ability to lead cross-functional teams and influence change
• Strong analytical, problem-solving, and project management skills
• Experience using AI-enabled analytics tools or demonstrated ability to rapidly adopt advanced data systems
• Proficiency in Microsoft Office tools (especially Excel)
• Excellent communication, presentation, and leadership skills
• Strong project tracking and execution skills
• Field Quality or Quality Leadership experience
• Experience with SCR, warranty, damage, and AI-driven field analytics
• Desire to work in a manufacturing-focused environment
• Knowledge of highly automated Dishwasher products or similar high-volume, low-mix assembly processes

Skills

* Required skills