Field Quality Associate

About This Role

This role ensures the highest quality and reliability standards for customers by acting as the primary liaison between service locations and suppliers. It involves driving continuous improvement initiatives and resolving quality-related issues promptly and effectively.

Responsibilities

• Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow
• Collaborate with cross-functional teams to establish and implement supplier quality performance objectives
• Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions
• Rapidly identify, isolate, communicate and resolve quality issues
• Conduct root cause analysis of customer quality issues
• Understand service location processes and its effect on customers’ parts
• Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices
• Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance
• Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations

Requirements

• High school diploma or GED
• Must be and remain eligible to be issued a passport for any required international travel/training
• Valid driver’s license
• Ability to organize and manage multiple tasks simultaneously
• Ability to organize and sort paperwork, documents, and other computer-based information
• Ability to use written and verbal communication skills effectively with diverse groups of people, including proficiency in using a telephone/cellphone
• Knowledge of PC software applications including Word, Excel, and Company Software i.e., Qnet
• Automotive industry knowledge
• Quality Control knowledge
• OEM knowledge

Qualifications

• High school diploma or GED

Nice to Have

• Bachelor's degree in engineering or a manufacturing-related field
• Experience in automotive manufacturing or supplier quality assurance

Skills

* Required skills

Benefits