Family Resource Navigator

About This Role

The Family Resource Navigator identifies and connects with community resources and partners to create a Family Resource Center, providing support to agency participants and community members through family management and referral systems navigation.

Responsibilities

• Offer rapid response (within 48-72 hours) when a family requests assistance
• Listen and provide confidential emotional support
• Help families with goal-setting and empower informed choices
• Assess families’ needs and strengths, collecting assessment and referral information
• Provide peer support in one-on-one and group settings
• Role model and coach families on identifying and accessing support systems
• Refer and link families to community resources
• Help families understand mental health evaluation, diagnosis, and treatment processes
• Discuss options in an unbiased and culturally sensitive manner, explaining processes, rights, responsibilities, and timelines
• Offer guidance with forms and paperwork, and support transition, safety, and reentry planning
• Identify relevant benefits programs (e.g., Medicaid, SNAP) and support enrollment
• Engage in school or community outreach and awareness events
• Identify and nurture relationships with community resources and providers, maintaining an updated list
• Coordinate FRC meetings, workshops, and trainings (e.g., parent information programs, parent education, family health screenings)
• Purchase and inventory consumables and supplies to keep the FRC stocked and organized
• Promote the Family Resource Center/PCCT by communicating with referral sources and groups that interact with families
• Create and liaise with a Parent Advisory Committee for ongoing needs assessment and quality improvement
• Attend required trainings, including Standards of Quality for Family Strengthening & Support

Requirements

• Firsthand experience navigating systems on behalf of child, youth, or young adult with health challenges and working with families
• Familiarity with community and regional resources
• Understanding of relevant systems, services, and processes (e.g., TANF, Medicaid enrollment)
• Strong interpersonal skills and empathy
• Understanding of and ability to maintain family confidentiality
• Familiarity and ability to work effectively with families of diverse racial, ethnic, socioeconomic, and cultural backgrounds
• Strong written and spoken communication skills, including familiarity with relevant languages for your region
• Ability to collaborate and network with community organizations and groups
• Active involvement in other community councils, advisory boards, or parent and family groups
• Formal training and/or work experience within the social service/case management field or training specific to navigating community service systems
• Ability to lift 25 lbs.

Nice to Have

• Bachelor’s degree in the social services or other relevant field
• Experience in human services in the public sector
• Skill in interacting with human service providers and agency leaders
• Understanding of the role of evaluation in social services