Family Engagement & Communications Manager

About This Role

This role is responsible for developing and maintaining relationships with community partners, and current and prospective campers and families for Camp Grossman. It serves as the primary point of contact for families and partners, driving engagement through clear communications, strong relationships, and thoughtful event coordination.

Responsibilities

• Serve as the primary point of contact for prospective and current camp families
• Respond promptly and warmly to inquiries, providing clear and accurate information
• Guide new families through the enrollment process, ensuring a welcoming experience
• Address questions about programs, policies, logistics, and schedules
• Triage family concerns to appropriate staff and ensure timely follow-up and resolution
• Maintain accurate records of all communications
• Manage all family newsletters and mass communications, both in-season and throughout the year
• Partner with Leadership and Marketing Teams to manage crisis communications
• Collaborate with program staff to document and share camp stories, photos, and videos
• Manage creation, implementation, and analysis of family surveys and data collection
• Develop and maintain relationships with community partners (religious schools, day schools, synagogues, temples)
• Connect and partner with established JCC family and community coordinators
• Manage Camp Grossman’s Family Ambassador volunteers
• Plan, organize, and manage all camper recruitment and engagement events
• Supervise camp photographer(s)/videographer(s) and act as on-site manager for social media/marketing interns

Requirements

• Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field
• 3 years progressive experience in an administrative, customer-facing, communications-focused role
• 1+ year experience coordinating or managing a function, operations, nonprofit program or staff
• Proficiency in Office suites (Microsoft Outlook, Word, Excel)
• Proficiency in Canva
• Proficiency in CRM systems
• Proficiency in social media platforms
• Strong organizational and project management skills
• Excellent written and verbal communication abilities
• Current and valid driver's license

Qualifications

• Bachelor’s Degree in communications, marketing, public relations, nonprofit management, or a related field
• 3+ years progressive experience in an administrative, customer-facing, communications-focused role, with at least 1-year experience coordinating or managing a function, operations, nonprofit program or staff

Nice to Have

• Administrative/operations experience in or with camps or other similar non-profit youth development programs
• Experience managing digital communications: social media, email campaigns, content creation
• Familiarity with Jewish traditions and pluralistic approaches

Skills

* Required skills

Benefits