Experience Planning Agent
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role is a key liaison, curating personalized stays for Members, Guests, and Sales Prospects. The Experience Planning Agent serves as the central hub for all bookings and itinerary planning, ensuring seamless coordination, high-touch service, and tailored experiences.
Responsibilities
- Coordinate the management of booking inquiries and bookings, regardless of entry point or guest type
- Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework
- Manage the full booking lifecycle, from inquiry and confirmation to itinerary execution and departure coordination
- Craft bespoke itineraries, including air and ground transportation, dining, spa, golf, and recreational activity bookings
- Coordinate with Sales to receive verified prospect notifications and align itinerary planning with engagement goals
- Conduct thorough pre-arrival briefings with the Hospitality Services and Homeowner Services teams
- Refine planning tools, workflows, and documentation to increase personalization, efficiency, and consistency
- Develop and maintain standard operating procedures (SOPs) that align with high-touch service expectations
- Utilize HRIS platforms to support team operations, including scheduling, time-off management, hiring tasks, and application reviews
- Leverage the LMS to manage employee training, monitor compliance, conduct performance reviews, and support overall team development
Requirements
- Experience in luxury hospitality, concierge services, or experience planning
- Demonstrated expertise in high-end itinerary planning and guest personalization
- Excellent interpersonal, communication, and problem-solving skills
- Strong organizational skills and attention to detail
- Ability to manage multiple bookings and guest journeys concurrently
- Comfortable navigating HRIS, LMS, and other technology platforms
- Proven ability to collaborate cross-functionally and maintain operational continuity
- Professional demeanor and commitment to delivering a superior member and guest experience
Nice to Have
- Knowledge of real estate, private club culture, or member-based organizations
Skills
* Required skills
Benefits
About Southworth Clubs
Southworth Clubs owns and operates a growing portfolio of premier private communities, offering inspired environments and locations with a dedication to hospitality and endless activities for the entire family.