Executive Housekeeper

About This Role

Oversee the cleanliness standards of the hotel establishment, ensure guest satisfaction and safety, and manage the Housekeeping Department team.

Responsibilities

• Prepare monthly forecasts for the Housekeeping Department in coordination with other departments
• Plan work schedules and room assignments for team members
• Participate in the recruiting and selection process of newly hired team members
• Provide essential training to newly hired team members in all aspects of housekeeping and guest services
• Monitor team member performance and provide performance appraisals
• Conduct guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, and laundry
• Assist with the preparation of the annual budget for the Housekeeping Department and manage expenses
• Responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory and control costs
• Track lost and found goods and ensure team members are aware of the procedure
• Process guest complaints and ensure proper care and maintenance of equipment
• Reinforce and maintain high standards of safety and cleanliness to achieve guest expectation
• Monitor preventive maintenance program to protect physical assets of the hotel establishment

Requirements

• Ability to follow directions and delegate in a fast-paced environment
• Flexibility to work varied schedules
• Excellent written and oral communication skills
• Ability to listen attentively
• Physical ability to walk, bend, and stand for long periods
• Ability to lift up to 40 lbs
• Adherence to grooming and appearance standards

Qualifications

• High-school graduate or equivalent
• Minimum of one year of executive hospitality experience

Nice to Have

• Executive hospitality experience
• Bilingual communication skills
• Computer knowledge and/or experience
• Previous experience in the hospitality industry
• Previous experience as an Executive Housekeeper