Enterprise Implementation Specialist

About This Role

The Enterprise Implementation Specialist at ECP is responsible for leading the onboarding of ECP's largest customers, guiding them through the implementation of the platform to meet their clinical, operational, and business needs. This role ensures client success from sales close to full software utilization, focusing on rapid value delivery and minimizing time to value.

Responsibilities

• Architect program plans aligned with business outcomes, scope, and schedule established during the sales cycle.
• Lead project management, system configuration, and user training to help communities leverage ECP software for their challenges.
• Handle and resolve issues, provide timely solutions, and escalate high-risk items to prevent customer retention impact.
• Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value.
• Provide expert product and service guidance to customers via phone, email, Zoom, and on-site visits to optimize software use.
• Maintain accurate customer records in the CRM, updating account information and project progress.
• Travel to client sites for on-site training and implementation up to 50% of the time.

Requirements

• Bachelor's degree
• 5+ years of customer facing experience
• 2+ years working with enterprise level clients
• 3+ years implementing SAAS software
• Software or web-based implementation experience
• Excellent organizational, presentation, and communication skills
• Experience working with project management software
• Experience communicating with C-level executives to on-floor staff
• Ability to travel up to 50%

Qualifications

• Bachelor's degree required
• 5+ years of customer facing experience, 2+ years working with enterprise level clients, and 3+ years implementing SAAS software.

Nice to Have

• Experience working with ECP or another provider of assisted living software

Skills

* Required skills