Enterprise Document Management-Laserfiche

About This Role

Serve as the technical and functional owner of Laserfiche, Boston Mutual Life's Enterprise Content Management (ECM) platform. This role involves user setup, workflow configuration, ongoing administration, and ensuring the platform supports document management, digital workflows, and compliance.

Responsibilities

• Manage and maintain BML’s Laserfiche environment, including repositories, security, licensing, and user access provisioning
• Perform regular system maintenance, upgrades, and patch management in collaboration with IT infrastructure and security teams
• Design, develop, and deploy automated processes using Laserfiche Forms, Workflow, and Business Process modules
• Enforce information governance, document retention, and access control policies consistent with NYDFS and BML’s ISMS requirements
• Support key integrations between Laserfiche and the Majesco (BMLConnect) Policy Admin System and other enterprise systems
• Provide advanced technical support for Laserfiche users across departments and with Majesco partners
• Develop and deliver user training sessions and documentation to promote adoption and best practices
• Stay informed on Laserfiche product updates, new modules, and ECM product line best practices
• Recommend process and configuration improvements to align with BML’s digital transformation strategy

Requirements

• 3+ years' experience administering Laserfiche or a similar ECM platform
• Demonstrated ability developing Laserfiche Workflows, Forms and Business processes
• Understanding of records management, data retention, and compliance frameworks (NYDFS, ISO 27001, NIST)
• Strong proficiency in Laserfiche Administration Console, Forms, Workflow Designer, and Web Access
• Understanding of REST APIs, web services, and system integrations
• Ability to liaison between product owner, stakeholders, technical experts and facilitate technical discussions
• Excellent analytical and problem-solving abilities
• Strong communication and documentation skills
• Proven ability to collaborate across technical and non-technical teams
• Highly organized with attention to detail and follow-through
• Strong customer service skills with a focus on delivering the best outcome for the business and customers

Qualifications

• Bachelors Degree in Information Technology, Computer Science or a related discipline or equivalent work experience
• 3+ years' experience administering Laserfiche or a similar ECM platform

Nice to Have

• Experience with Microsoft SQL Server, Windows Server, IIS, and Active Directory integration

Skills

* Required skills

Certifications