Enterprise Collection Agent

About This Role

Manage high-value, complex receivables within the Enterprise payments portfolio, proactively engaging with customers to mitigate risk, improve recovery performance, and strengthen relationships. This role supports the NAF line of business.

Responsibilities

• Manage an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)
• Conduct professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities
• Analyze account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies
• Partner with internal teams to support escalations and complex dispute resolution
• Document all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements
• Provide weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics
• Maintain a customer-centric approach while enforcing company policies and minimizing loss
• Support continuous improvement initiatives to enhance collection strategies and operational efficiency
• Ensure adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Requirements

• 2+ years of B2B or enterprise collections experience
• Demonstrated success negotiating recoveries on high-value or executive-level customer accounts
• Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts
• Strong analytical skills with the ability to review financial data and develop tailored repayment strategies
• High attention to detail with strong documentation habits and familiarity with compliance requirements
• Proficient with CRM, collections platforms, and MS Office applications

Qualifications

• 2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services

Nice to Have

• Experience in fleet financing, mobility services, or commercial auto lending
• Working knowledge of UCC filings, repossession workflows, and legal collections processes
• Familiarity with credit risk assessment and dispute management

Skills

* Required skills

Benefits