Endoscopy Associate Clinical Specialist

About This Role

This role provides independent customer support for Fujifilm's Endoscopy equipment, managing all relevant equipment and utilizing judgment for troubleshooting and training proper handling to ensure optimal use.

Responsibilities

• Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for regional based customers
• Deliver post-sale, face-to-face client support including setting up/supporting video towers/systems, inspecting/troubleshooting/maintaining equipment
• Monitor, report, and support repair transactions
• Provide case observation, continuous staff training on Fujifilm technologies, and overall customer support
• Provide daily maintenance and independent management of client’s Fujifilm equipment, identifying process improvement opportunities
• Serve as primary point of contact for understanding repair history, conducting root cause analysis, and implementing plans to minimize repairs
• Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management
• Analyze and present data-driven insights to monitor installation and usage progress and identify trends
• Provide and maintain customer data for integration into a future database application
• Attend local, regional, and national trade shows as requested
• Adhere to all safety policies and procedures
• Comply with all applicable U.S. FDA medical device regulatory requirements, ISO 13485 standards, and other applicable laws/regulations

Requirements

• High School Diploma or equivalent
• Knowledge of and experience in GI/pulmonary flexible endoscopy
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and MS Outlook
• Strong oral and written communication skills
• Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues

Qualifications

• High School Diploma or equivalent is required. Bachelor’s degree in business, marketing or related quantitative disciplines preferred.
• Minimum of 2 years of field sales or clinical experience desired.

Nice to Have

• Bachelor’s degree in business, marketing or related quantitative disciplines
• Experience in advanced therapeutic procedures

Skills

* Required skills

Benefits