Employee Engagement Manager

About This Role

Manage relationships with a high-volume, on-location talent pool, providing support, coaching, and management to deployed associates. The role focuses on increasing retention and satisfaction through performance coaching, attendance management, and proactive issue resolution.

Responsibilities

• Serve as the primary relationship manager for a high-volume, on-location talent pool
• Increase retention and satisfaction by coaching to performance metrics and managing attendance
• Facilitate strong employee performance by preparing associates, coaching, and troubleshooting operational issues
• Strengthen client confidence by maintaining a consistent, professional presence and communicating observations, risks, and opportunities
• Advocate for and advise associates by gathering and providing meaningful feedback
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged
• Build strong, personal connections with deployed associates through regular engagement
• Monitor and manage attendance, performance, and productivity in real time
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders
• Serve as the first point of contact for HR- and Risk-related concerns

Requirements

• Minimum one year fast-paced work experience within the last four years
• Previous HR experience
• Strong interpersonal presence
• Understanding of a metrics-driven organization
• Organized and able to prioritize competing daily demands
• Able to identify operational or behavioral trends and take action
• Tech-savvy and proficient in Microsoft Office tools and internal engagement systems
• Confident and calm under pressure, with a problem-solving mindset and a sense of ownership
• Ability to quickly learn client systems and integrate with client operations
• Strong judgment and professionalism in navigating sensitive HR and Risk situations

Qualifications

• Minimum one year “fast-paced” work experience within the last four years. Previous HR experience. Preferred: Experience in an on-site, client-facing, or account management capacity within a staffing or high-volume workforce environment.

Nice to Have

• Experience in an on-site, client-facing, or account management capacity within a staffing or high-volume workforce environment

Skills

* Required skills