Eligibility Worker

About This Role

This role involves assessing and determining eligibility for various human services programs by interpreting complex state, federal, and county policies for the Cass Human Service Zone's Economic Assistance Team.

Responsibilities

• Conduct interviews of applicants and recipients
• Process client applications
• Establish electronic records
• Attend training and workshops
• Perform defined case changes, workflow functions, and/or determinations
• Interpret state, federal, and county policies
• Monitor program and policy updates
• Maintain working knowledge of laws, rules, policies, procedures, and other regulations

Requirements

• Excellent verbal and written communication skills
• Strong teamwork and collaboration abilities
• Capacity to make effective decisions in a dynamic environment
• Comfortable working with all types of software and database applications
• Willingness to learn new technology programs
• Strong understanding of complex program policies and procedures
• Valid driver's license
• Auto insurance

Qualifications

• High School Diploma or GED and completion of a one-year eligibility worker certificate program, or 90 semester hours/135 quarter hours of a bachelor's degree program, or three years of relevant work experience; or completion of a two-year associate degree program.
• Entry level eligibility worker with specific experience requirements for I or Technician level.

Benefits