Early-Stage Mortgage Collections Representative

About This Role

Join our team as an Early Stage Loan Counselor, engaging with borrowers to prevent mortgage delinquency and guiding them towards continued homeownership. This role involves providing personalized support and guidance to customers who are past due on their home loan payments.

Responsibilities

• Engage with borrowers through phone calls, providing personalized support and guidance to prevent mortgage delinquency
• Negotiate payment arrangements and follow up on returned payments to keep borrowers on track
• Stay up-to-date on industry regulations, including FDCPA, RESPA, and FCRA
• Identify borrowers for home retention programs and schedule property inspections to assess condition
• Resolve delinquency through collection efforts and borrower assistance programs

Requirements

• 1+ years of experience in mortgage collections, early-stage counseling, or a related role
• Ability to handle multiple tasks with high attention to detail and analytical skills to maximize results
• Strong verbal communication, organizational, and analytical skills
• High school diploma or equivalent

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred
• 1+ years of experience in mortgage collections, early-stage counseling, or a related role; 1-3+ years of collections or loan servicing experience preferred

Nice to Have

• 1 - 3+ years of collections or loan servicing experience
• Bilingual in Spanish
• Bachelor’s degree