E911 Communications Officer III
Full Time
Mid Level
3+ years
Posted 2 weeks ago
Interested in this position?
Upload your resume and we'll match you with this and other relevant opportunities.
Upload Your ResumeAbout This Role
This role involves conducting classroom and on-the-job training for E911 Communications staff, focusing on emergency aid request calls. Responsibilities include assisting with curriculum development, providing instruction, and serving in a lead capacity during shifts.
Responsibilities
- Conduct classroom and on-the-job training for E911 Communications Officer I staff, monitoring calls for policy compliance and tracking trainee progress through evaluation reports.
- Act as an on-the-job training officer for E911 Communications Officer I & II roles, assessing trainee progress and ensuring adherence to policies.
- Instruct and supervise trainees in answering 911 emergency and non-emergency calls, determining call nature, assigning priority, and entering information into the Computer Aided Dispatch (CAD) System.
- Provide lifesaving and pre-arrival instructions for emergency medical situations and maintain availability while units are enroute.
- Dispatch appropriate emergency agencies, coordinate multi-unit/multi-jurisdictional responses, and maintain communication with response units.
- Utilize computer systems to enter and retrieve data, including information from GCIC and NCIC, for law enforcement personnel.
- Ensure trainee compliance with applicable rules and regulations of the FCC, GCIC, and NCIC.
- Assist the E911 Supervisor by monitoring daily operations of the Emergency Communications Center and reporting equipment failures or issues.
Requirements
- High School Diploma or GED
- 3 years of Public Safety Emergency Dispatch experience with 1 year of lead experience OR 2 years as Communications Officer II with 1 year lead experience
- Ability to type at a speed of not less than 25 net words per minute
- US Citizen and at least 18 years of age
- No felony convictions or pattern of misdemeanors indicating disregard for the law
- Agreement to successfully pass background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph
Qualifications
- High School Diploma or GED
- 3+ years of Public Safety Emergency Dispatch experience, including 1 year of lead experience; or 2 years as a Communications Officer II with all radio disciplines released and 1 year of lead experience.
Skills
Computer Aided Dispatch (CAD) System
*
Georgia Crime Information Center (GCIC)
*
National Crime Information Center (NCIC)
*
* Required skills
Certifications
Georgia Peace Officer Standards and Training (POST) Certification
(Required)
Georgia Crime Information Center (GCIC) Certification
(Required)
National Crime Information Center (NCIC) Certification
(Required)
Emergency Medical Dispatch (EMD) Certification
(Required)
National Incident Management System (NIMS) courses
(Required)
Certification on all Dispatch Consoles
(Required)
Cardiopulmonary Resuscitation (CPR) Certification
(Required)
Association of Public Safety-Communications Officials (APCO) Communications Training Officer Certification
(Required)