E-Support Specialist I

About This Role

The E-Support Specialist I provides technical support to the field force, assisting them with customer-facing technologies like E-Applications and E-Delivery. This role involves maintaining and monitoring Marketing E-Systems, identifying enhancements, and participating in the implementation of new solutions.

Responsibilities

• Provide answers to questions and concerns from the Field Force regarding electronic systems and applications
• Maintain and monitor the performance and integrity of Marketing E-Systems
• Report issues to appropriate teams (external or internal) in a timely manner and follow through until resolved
• Use knowledge of application systems and procedures to form appropriate communication and documentation for reporting issues or requests
• Research and identify potential enhancement opportunities for Marketing E-Systems
• Efficiently and effectively research, develop, test, and coordinate application systems, procedures, and workflows
• Maintain awareness of E-System project initiatives or development that impacts agents and/or policyowners
• Participate in preparing and presenting lessons when new electronic systems and capabilities impact agents and internal departmental areas
• Contribute to departmental or company-wide project initiatives assigned by Management

Requirements

• Ability to function effectively in the workplace as exhibited through one's integrity, courage to act and communication skills
• Ability to work with others effectively as exhibited through one's respect for people and commitment to teamwork
• Ability to meet organizational goals and customer expectations as exhibited through one's accountability for results, commitment to service and initiative
• Ability to perform the essential functions of the job as exhibited through one's growth in job knowledge and professional development
• Strong analytical and problem-solving skills
• Excellent communication skills

Qualifications

• Bachelor's degree in a Marketing, Public Relations, Business or related field; or a combination of education and experience

Nice to Have

• Insurance or industry related certification
• Knowledge of Business Analysis techniques, Policy Administration databases, Reporting services, and Query Management tools
• Knowledge and/or interest in new and emerging technologies

Skills

* Required skills

Benefits