E-Commerce Operations Assistant

About This Role

This role supports the e-commerce operations of a rapidly scaling health and wellness brand by implementing and maintaining systems for Shopify, fulfillment, promotions, and analytics. The assistant ensures operational accuracy and smooth execution of backend tasks.

Responsibilities

• Monitor inventory levels across platforms and flag at-risk SKUs proactively
• Generate regular inventory and expiring product reports with light analysis
• Upload and manage tracking numbers, order statuses, and fulfillment issues within Shopify and 3PL systems
• Track purchase order receipt status and push vendors/3PL on delays
• Create purchase orders based on SOPs and ordering recommendations
• Update and maintain fulfillment performance tracking sheets
• Troubleshoot fulfillment issues such as out-of-stock products, backorders, or shipping delays
• Maintain clear communication with vendors and 3PL partners for timely responses
• Update product listings, pricing, and other details on Shopify
• Pull reports and data from Loop Subscriptions

Requirements

• 2+ years in e-commerce or digital operations
• Shopify experience
• Comfortable navigating tools like Prediko, Loop Subscriptions, ShipHero, Google Sheets, and Asana
• Experience with QA testing (duplicate Shopify themes, promo setups, backend discount logic)
• Strong attention to detail
• High ownership mentality
• Reliable communication

Qualifications

• 2+ years in e-commerce or digital operations

Nice to Have

• Basic knowledge of e-commerce analytics

Skills

* Required skills