Donor Center Technician

About This Role

Determine donor eligibility, perform plasma collection, and process products while maintaining compliance with regulations and ensuring a positive donor experience.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions
• Maintain complete and accurate recordkeeping in compliance with company SOPs
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events
• Troubleshoot machine issues and perform routine quality control checks on equipment

Requirements

• High school diploma or equivalent (GED)
• Specific certification or licensing based on State requirements

Qualifications

• High school diploma or equivalent (GED)
• Three (3) months’ experience in clerical or customer service position preferred.

Nice to Have

• Three (3) months’ experience in clerical or customer service position