District Success Account Coordinator

About This Role

This role involves leading onboarding and virtual professional development for administrators and teachers in partner districts, monitoring usage data, and troubleshooting technical and instructional challenges. The goal is to ensure effective implementation of CommonLit's digital program, extend contracts, and manage renewals.

Responsibilities

• Develop a comprehensive understanding of CommonLit’s digital literacy program and technology platform
• Build strong relationships with administrators in CommonLit’s partner schools and districts
• Effectively onboard, train, and support partner schools and districts
• Proactively monitor usage, adoption, satisfaction, and overall customer health
• Creatively and strategically manage partners at risk of churn and identify opportunities to extend and deepen contracts with districts
• Troubleshoot customer roadblocks or challenges throughout the school year to ensure that CommonLit’s digital literacy program is effectively implemented
• Ensure customer satisfaction and where applicable retain/renew a high proportion of accounts managed
• Effectively learn to utilize software tools such as Salesforce, Slack, Zoom, GSuite, HubSpot, Notion, Gainsight, etc.
• Closely collaborate with many CommonLit teams including sales and product development

Requirements

• 5+ years of relevant work experience
• Experience working with underserved communities
• Excellent writing and oral communication skills
• Attention to detail
• Strong ability to identify and troubleshoot customer roadblocks
• Experience utilizing a data-driven approach to solve problems

Qualifications

• A Bachelor’s degree
• 5+ years of relevant work experience, preferably teaching a literacy-based subject or working for other literacy-based organizations.

Nice to Have

• Evidence of success as a teacher in K-12 education
• Experience in account management, customer service, sales, and/or hospitality

Skills

* Required skills

Benefits