Director/Senior Director, Client Team Resourcing

About This Role

This role is responsible for designing and implementing a resourcing model that effectively balances business demand with team capacity, skills, and development for a global outcomes agency. The Director/Senior Director will translate sales commitments into staffing plans, ensuring profitable project delivery and fostering team stability while balancing commercial goals with team workloads.

Responsibilities

• Design and run a resourcing model that aligns business demand with team capacity, skills, and development.
• Translate sales commitments into executable staffing plans to ensure profitable project delivery.
• Field and vet all inbound Client Services staffing requests, balancing client needs with team expertise and agency profitability.
• Lead the cultural shift from a siloed team structure to a centralized resource pool, requiring sophisticated change management skills.
• Work with leaders across accounts to validate staff plans, identify skills gaps, and course-correct misalignment.
• Participate in high-level portfolio conversations, providing insights to leadership regarding team level, mix, and new talent needs.
• Act as the "Single Source of Truth" owner, finalizing time-entry and forecasting policies, and ensuring data integrity.
• Develop and enforce a prioritization matrix for staffing requests, acting as an objective decision-maker.
• Design and maintain forward-looking capacity models (12-month outlook) to identify at-risk roles, accounts, and structural skill gaps.
• Work with the Head of Talent to map talent databases, ensuring staffing assignments align with specific skillsets and client growth.
• Proactively flag sustained over-utilization or "bench" risks, recommending corrective actions to maintain a healthy work-life balance.

Requirements

• 8-10+ years of experience in agency operations or resource management
• Expert-level understanding of project management and ERP systems
• Ability to translate raw data into actionable stories and recommendations for leadership
• Deep sense of team dynamics and personalities to build trust with client leaders, executives, and all staff members
• Proven experience in "educating the room" to teach teams how to use new tools and advance a culture of operational discipline
• Experience leading organizational transformation or change management initiatives, specifically moving teams from siloed structures to centralized models
• Strong grasp of agency financial drivers, including utilization rates, fee structures and freelance vs. full-time trade-offs

Qualifications

• 8-10+ years of experience in agency operations or resource management with a background to negotiate win-win solutions with senior leadership.

Nice to Have

• Experience working in professional services with an understanding of how teams are assembled
• Experience with NetSuite and SuiteProjectsPro

Skills

* Required skills

Benefits