Director, Patient Support Services

About This Role

Lead the development and execution of the patient support strategy for IDEAYA's launch asset, ensuring equitable access, affordability, and adherence for eligible patients. This role involves designing and implementing patient support programs, managing vendor relationships, and serving as a critical strategic partner to cross-functional teams.

Responsibilities

• Develop and execute the darovasertib patient support strategy to ensure a high-quality, equitable, adherent, and patient-centered experience
• Lead the design, end-to-end implementation, and oversight of IDEAYA’s patient support program including selection and onboarding of all third-party patient support vendors
• Partner with the Market Access, Marketing and Medical teams to develop patient education and support resources
• Develop and maintain robust SOPs, business rules, and governance structures to support audit readiness and operational excellence
• Manage day-to-day operational and data components related to enrollment, coverage and reimbursement support, out-of-pocket assistance and referrals, and patient assistance programs (PAP) for eligible patients
• Design data analytics strategies to evaluate the patient’s journey and proactively recommend compliant strategies to enhance the patient and provider experience
• Develop and maintain dashboards and reporting tools to track KPIs, identify trends, and guide strategic decisions
• Oversee budgeting and financial planning for all patient support activities, ensuring cost-effective dynamic execution
• Proactively monitor market trends, policy changes, and innovative programs to inform strategy and recommend program enhancements as necessary

Requirements

• BS/BA degree in related discipline
• 10-15 years of related experience
• Experience in Biotech/Pharmaceutical industry with oncology patient service programs
• Demonstrated success building, launching, and managing patient support service programs
• Excellent communication and presentation skills
• Advocates for a “patient-first” culture
• Understanding of payer landscapes, benefit structures, patient assistance models, and specialty pharmacy distribution
• Extensive knowledge of legal, compliance, and regulatory requirements
• Excellent organizational, project management and problem-solving skills

Qualifications

• BS/BA degree in related discipline
• 10-15 years of related experience, including experience in Biotech/Pharmaceutical industry with oncology patient service programs. Demonstrated success building, launching, and managing patient support service programs.

Nice to Have

• Experience with rare disease and oral drugs

Benefits