Director of Strategic Accounts

About This Role

The Director of Strategic Accounts will manage, nurture, and expand relationships with DataVisor's largest enterprise customers in the US Pacific Region. This role focuses on ensuring customer success, driving solution adoption, and identifying significant expansion and upsell opportunities within existing accounts, particularly those up to $10M ARR.

Responsibilities

• Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success
• Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions
• Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives
• Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI
• Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions
• Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases
• Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly
• Accurately forecast revenue and growth opportunities within assigned accounts
• Maintain accurate and up-to-date records in Salesforce.com
• Lead contract negotiations and renewals for strategic accounts

Requirements

• 7+ years of experience in enterprise SaaS sales or account management specifically for large, strategic accounts
• Proven track record of managing accounts with up to $10M+ ARR and driving significant upsell revenue
• Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry
• Strong executive presence and ability to engage with C-level and VP-level executives
• Excellent communication, presentation, and relationship-building skills
• Strategic thinking to develop and execute growth-driving account plans
• Experience with contract negotiations and renewals
• Strong understanding of SaaS business models and metrics
• Ability to collaborate effectively with cross-functional teams
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment
• Bachelor's degree or equivalent experience
• Located in the US pacific region, SF bay area preferred

Qualifications

• Bachelor's degree or equivalent experience
• 7+ years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts

Skills

* Required skills

Benefits