Director of Revenue Cycle & Clinic Support Services

About This Role

This role directs and leads all activities related to revenue cycle management and clinic support services, ensuring compliance and optimizing financial performance. The director will oversee patient accounts, coding, front desk, transcription, medical records, and prior authorizations.

Responsibilities

• Provide leadership and direction for the Revenue Cycle and Clinic Support Services departments
• Maintain positive relationships with all customers, employees, providers and patients
• Lead change initiatives, supporting organizational changes for staff and providers
• Ensure departments are completing their charge reconciliation process timely
• Work with coding, billing, and clinical departments to reduce claim denials through root cause analysis and process improvement
• Lead initiatives to improve upfront cash collections through efficient collection processes
• Coordinate discussions with coding team to optimize documentation and coding practices
• Lead the implementation of new coding changes and provide education to providers and departments
• Utilize data to track performance indicators such as registration accuracy, denial rates and collection rates
• Serve as the primary point of contact for revenue cycle and clinic support services inquiries

Requirements

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training
• Computer skills required: Human Resource Information Systems, Microsoft Office Suite

Qualifications

• Associate's Degree (AA) or equivalent; Bachelor's Degree (BA) preferred
• 1-2 years of related experience and/or training (preferred for Bachelor's) or six months to one year (for Associate's)

Nice to Have

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training
• EPIC Experience
• Previous management experience
• Strong organization skills
• Demonstrates self-starter behavior
• Possess a high degree of confidence and independent judgement

Skills

* Required skills