Director of Organizational Impact

About This Role

Lead the development and implementation of performance and quality management systems to evaluate organizational effectiveness and program impact for a mission-driven non-profit organization. Ensure alignment with best practices and manage accreditation processes to foster performance excellence.

Responsibilities

• Coordinate the development of annual program and department work plans and goal setting, incorporating agency strategic priorities, contractual or regulatory requirements, and quality benchmarks
• Serve as a resource for senior leadership, to provide guidance on designing, implementing, analyzing and reporting on data and outcomes that demonstrate meaningful impact
• Design and implement systems to track, measure, and analyze program outcomes and effectiveness
• Provide leadership to and monitor the effectiveness of cross-organizational PQI efforts, including committees focused on data excellence, service ethics, and health, safety and wellbeing
• Lead COA re-accreditation activities (4-year cycle) and annual maintenance of accreditation
• Serve as subject matter expert on COA accreditation through a working knowledge of all standards
• Provide ongoing evaluation of best practice implementation related to COA standards in each program or core service area
• Develop, implement, and regularly update policies and procedures to ensure compliance with accreditation, licensure, and certification requirements
• Recruit, hire, and supervise department staff partner; including performance management, and professional development

Requirements

• Bachelor’s degree
• 5+ years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting
• Prior supervisory experience

Qualifications

• Bachelor’s degree required; Master’s degree in Public Administration, Social Work, Nonprofit Management, or related field preferred
• A minimum of 5 years of compliance, quality assurance, or regulatory oversight experience in a nonprofit or human services setting. Prior supervisory experience required

Nice to Have

• Master’s degree in Public Administration, Social Work, Nonprofit Management, or related field
• Experience with COA or similar accreditation process

Benefits