Director of IT Operations
Posted 3 months ago Expired
This job has expired
Looking for a job like Director of IT Operations in or near Austin, TX? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Lead global end-user services and support for a cloud-first organization, driving operational excellence and customer satisfaction. This role provides strategic vision and hands-on leadership for IT service delivery across the enterprise.
Responsibilities
- Develop, communicate, and execute the organization’s IT operations vision, strategy and roadmap
- Lead high-performing teams across Service Desk, Onsite Support, and Office 365/Azure platforms
- Manage all aspects of the Global Service Center, including SLAs, escalations, and vendor relationships
- Establish and enforce end-user technology standards, ensuring alignment with business objectives
- Define and monitor key metrics (SLAs, CSAT, DORA) to ensure operational excellence and accountability
- Oversee day-to-day service delivery operations and drive continual improvement through automation and process optimization
- Collaborate with senior management on IT strategy, technology roadmaps, and business transformation initiatives
- Manage budgets and resource allocation to support growth while maintaining cost efficiency
- Lead, mentor, and develop technical and operations staff
- Promote a culture of transparency, accountability, inclusion, and continuous learning
Requirements
- 10+ years of progressive IT operations management experience
- Leadership of large, distributed technical support teams
- Deep expertise in end-user technologies, collaboration platforms, device management, and IT service management tools
- Strong command of ITIL processes, service governance, and incident/change management best practices
- Demonstrated ability to drive service excellence, meet SLAs, and deliver measurable business impact
- Experience managing vendor contracts, budgets, and technology investments
- Exceptional communication and presentation skills
- Proven track record of building and sustaining high-performing teams
- Strong analytical, problem-solving, and decision-making skills
Qualifications
- 10+ years of progressive IT operations management experience, including leadership of large, distributed technical support teams
Skills
* Required skills
Benefits
About BusPatrol
BusPatrol is a mission-driven company focused on protecting children and improving public safety through AI, machine learning, and telematics technology for school bus stop-arm enforcement.