Director of Infrastructure & Operations (I&O)

About This Role

This role provides strategic leadership for IT infrastructure and operational services, including networks, systems, cloud services, and data centers. The Director will drive modernization, resilience, and operational excellence while leading high-performing teams, managing budgets, and partnering with stakeholders.

Responsibilities

• Lead the strategy, design, and operation of IT infrastructure, including networks, cloud services, servers, storage, and data centers
• Ensure reliable, secure, and scalable IT services through effective monitoring, incident management, and continuous improvement
• Develop and maintain disaster recovery and business continuity plans
• Support sponsored research by enabling high-performance computing, large-scale storage, and specialized research networks
• Collaborate with IT and campus leadership on governance, prioritization, budgeting, and technical debt remediation
• Build and lead a high-performing Infrastructure & Operations team; mentor leaders and support staff development
• Oversee vendor partnerships, contracts, and service level agreements
• Manage the I&O budget and measure value through KPIs and service performance metrics
• Partner with Information Security to implement security strategy and ensure regulatory compliance

Requirements

• Demonstrated Linux expertise, including administration and support of enterprise or research computing environments
• Hands-on experience with High-Performance Computing (HPC) environments
• Proven experience supporting HPC clusters, research storage platforms, and academic/research compute workloads
• Strong DevOps and automation experience, including Ansible (or similar infrastructure-as-code/automation tools)

Qualifications

• 8+ years of progressive IT infrastructure experience, including 5+ years in a leadership or management role

Nice to Have

• Experience in higher education, research computing, or complex regulated environments

Skills

* Required skills