Director of Individual Service Plans and Outcomes Management

About This Role

This role oversees the end-to-end system for Individual Service Plans (ISP) goal development, including workflow structure, goal creation, and outcome measurement. The Director ensures quality, consistency, and integrity of the ISP process for individuals with intellectual and developmental disabilities.

Responsibilities

• Design and manage the standardized agency-wide process for developing ISP goals
• Establish clear workflows for assessments, interdisciplinary contributions, family/guardian input, and final goal creation
• Oversee the consistent creation of ISP goals and translation into Therap ISP Programs
• Maintain standardized formats, templates, naming conventions, and system rules within Therap
• Define the structure, frequency, and expectations for goal tracking across programs
• Develop the agency’s framework for defining, measuring, and reporting goal outcomes
• Ensure that programs understand how to determine whether goals are met, partially achieved, or require revision
• Establish reporting expectations for teams to summarize progress at quarterly and annual intervals
• Maintain the integrity of consumer planning data by ensuring uniform practices, language, and documentation standards
• Serve as the steward of the ISP process, ensuring the system remains compliant and efficient

Requirements

• Strong interpersonal, organizational, and writing skills
• Strong knowledge and expertise in Therap
• Ability to define problems, establish facts, and draw valid conclusions
• Valid driver's license with no more than 3 suspensions and/or moving violations in the past 3 years

Skills

* Required skills

Benefits