Director of Engagement and Education

About This Role

This role will lead and develop a team of client-focused Engagement Managers and Engagement Consultants, driving adoption of OneDigital’s approach for impactful employee communication and engagement strategies. This position is responsible for accelerating the reach and expansion of engagement and education efforts to strategically position the practice as a differentiator, influence growth, retention, and convergence.

Responsibilities

• Effectively manage a team of direct reports and their teams, as well as the addition of future teams across the country
• Ensure accountability that gauges to measure impact through current BOB management, SME leadership, and internal/external feedback
• Facilitate ongoing training efforts, leadership updates and development of annual performance objectives
• Maintain knowledge of all tools, solutions, capabilities, and ongoing enhancements as well as elevate opportunities for solutioning, and/or process improvement
• Identify, coach, and support direct reports on existing business, capabilities, and finalist meetings
• Ensure both communications and population health are well represented within client meetings
• Ensure all direct reports are delivering annual strategies for all clients assigned to their book of business as well leveraging national partnerships that drive better utilization and metrics
• Conduct ongoing maintenance of capacity modeling and bob assignments
• Drive business plan development and execution in each market
• Maintain ongoing connections with local market sales and retention leadership teams to account for all market nuances

Requirements

• Client-focused
• Proven ability to lead teams through change and standardization
• Outstanding written and verbal communication skills
• Demonstrated ability to develop and track KPIs and drive process improvements
• Exceptional analytical, problem-solving, and organizational skills
• Strong business acumen and attention to detail
• Exceptional relationship building, client communication, and escalation management skills
• Strong understanding of all engagement solutions across all OneDigital business lines

Qualifications

• Bachelor’s degree preferred
• 3-5 years of prior leadership experience, 5+ years of employee benefits, insurance, brokerage, or relevant field.

Benefits