Director of Closing

About This Role

Lead and optimize Closing, Funding, and Post-Closing operations for a private real estate lender. Ensure efficient, accurate loan movement with exceptional client communication while driving continuous process improvement and team development.

Responsibilities

• Lead and develop the Closing team through effective hiring, onboarding, training, and performance management
• Establish and enforce clear processes for efficiency, accuracy, and compliance across Closing, Funding, and Post-Closing operations
• Proactively monitor the loan pipeline to identify bottlenecks and implement solutions
• Serve as the primary point of contact for closing status and pipeline updates to senior management
• Review and approve loans prior to funding to confirm all requirements are met
• Build and maintain strong relationships with key vendors and partners (title, escrow, custodians, banks, and loan buyers)
• Champion an exceptional borrower experience by ensuring clear communication and resolving escalated issues
• Grow and optimize the Post-Closing department, implementing best practices and operational efficiencies
• Collaborate cross-functionally with Originations, Underwriting, Servicing, Compliance, Accounting, and Technology teams
• Drive process innovation by identifying gaps, implementing improvements, and leveraging technology

Requirements

• 10+ years of experience in real estate lending operations
• 3+ years in a leadership role managing closing and funding teams
• Proven ability to design, implement, and optimize processes
• Deep knowledge of mortgage loan products, guidelines, and regulatory requirements
• Strong critical thinking and problem-solving skills
• Highly organized and detail-oriented
• Exceptional verbal and written communication skills
• Collaborative team leader and mentor
• Comfort with technology and process automation

Qualifications

• Bachelor's Degree preferred; advanced education or certifications in business, finance, or related fields a plus.
• 10+ years of experience in real estate lending operations, including at least 3 years in a leadership role managing closing and funding teams.

Nice to Have

• Experience within the private lending sector
• Experience with Salesforce

Skills

* Required skills

Benefits