Director of Advising

About This Role

This role is responsible for providing strategic leadership and operational oversight for the Academic & Career Advising Center, developing a college-wide advising model that supports all students, and serving as the institutional leader for advising outcomes.

Responsibilities

• Serve as the institutional lead for academic and career advising strategy and student success outcomes, completing annual updates to the advising model.
• Ensure 100% of programs have updated, accurate academic pathways for advisor use.
• Execute at least 2–3 major process improvements per year (e.g., onboarding workflow, early alert process, advising communication plan).
• Achieve at least 90% of annual departmental goals set with the Dean of Enrollment Services.
• Ensure Advising Center procedures, manuals, and FAQs are updated annually and disseminated campus-wide.
• Maintain FERPA and institutional compliance with zero violations.
• Complete evaluations and development plans for 100% of advising staff on time.
• Ensure all advisors meet annual professional development goals and complete required training modules (target 100%).
• Reduce staff turnover and improve advising team engagement scores (target improvement =10% year over year).
• Optimize staff scheduling and caseload distribution to decrease wait times for advising by 15–20% during peak periods.
• Ensure 100% of advisors regularly use all required technologies (degree audit, CRM, early alert, scheduling).
• Achieve target for students completing education plans (e.g., 80% for new students, 95% for completers).
• Improve first-to-second semester retention by 3–5%, with progress toward closing equity gaps.
• Track and report on KPIs (retention, probation recovery, advising volume, equity gaps) and show measurable improvements in at least half of the tracked areas annually.
• Conduct at least one advising effectiveness survey per semester and use results to drive improvements.

Requirements

• Bachelor's degree and experience in student services programs
• Strong understanding of advising best practices, Guided Pathways, and student development theory
• Strong leadership, communication, and organizational skills
• Ability to service and develop advising staff
• Proficiency in student information systems, CRM platforms, and data-informed decision-making
• Ability to collaborate effectively with academic affairs, enrollment services, and student support offices
• Ability to maintain compliance with FERPA and other applicable regulations

Qualifications

• Master's degree in education, counseling, student services, higher education administration, or related field
• 3-5 years of progressive experience in academic advising, student support, or enrollment management, with supervisory experience.

Nice to Have

• Master's degree in education, counseling, student services, higher education administration, or related field
• Supervisory experience with professional staff
• Advising certifications (e.g., NACADA)
• Prior leadership experience in academic advising or student success

Skills

* Required skills