Director - Meetings and Incentives

About This Role

Lead the meetings and incentives operations team, managing events to achieve client and company goals for growth, profitability, and customer service. This role focuses on optimizing operations, developing the team, and ensuring consistent service quality.

Responsibilities

• Effectively manage the Meetings & Incentives (FMI) team, providing direction and support to achieve goals and objectives
• Manage the FMI team's service delivery and solutions to align with expectations, developing standard operating processes
• Continually develop the FMI team through regular performance reviews and ongoing performance management
• Mentor the FMI team in a consultative approach to sell value-added products, services, and customizations
• Consult and act strategically, evaluating the internal and external business environment from a future-focused perspective
• Assist the FMI team in achieving internal account service, retention, and growth goals and external client objectives
• Facilitate involvement of Fox shared service departments to achieve client goals and satisfaction, maximizing performance
• Provide the FMI team with industry trends, changes, and best practices, drawing conclusions on how dynamics impact clients
• Provide internal subject matter expertise and guidance on bids in collaboration with Business Travel and/or Proposal teams
• Maintain relationships with service providers, both operational and commercial
• Perform account management for a small portfolio of key clients to service, retain, and grow their accounts
• Participate in the sales process for new and existing business as requested

Requirements

• Prior leadership/management experience
• Minimum five (5) years' experience of meeting or incentive management
• Experience with Cvent
• Effective time-management skills and ability to work in a deadline-driven environment
• Advanced working knowledge and proficiency in Microsoft Office applications
• Strong technical skills
• Ability to communicate with confidence and create a credible impression to clients
• Ability to develop strong trusting relationships
• Strong creative, strategic, analytical, organizational, and personal sales skills
• Ability to drive efficiencies and new approaches to streamline processes and generate cost savings
• Domestic and international group travel experience
• Willingness and ability to travel domestically and internationally

Qualifications

• Bachelor’s degree in Business and Event Management, Hospitality, Marketing or related field (preferred)
• Minimum five (5) years' experience of meeting or incentive management or equivalent combination of education and experience. Prior leadership/management experience (required).

Nice to Have

• Bachelor’s degree in Business and Event Management, Hospitality, Marketing or related field
• PSA and CRM experience
• Project management experience highly desired

Skills

* Required skills

Benefits

Certifications