Director, Infrastructure Services
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
This role is responsible for overseeing Direct Travel's IT infrastructure, including networks, servers, and data centers. The Director will lead a team to ensure availability, security, and efficiency of systems while developing strategic plans and managing budgets.
Responsibilities
- Lead and develop team members, focusing on professional development and necessary training
- Manage and coach team members to improve execution and maximize results, identifying growth opportunities
- Interview, hire, engage, retain, discipline, and terminate staff with appropriate approvals
- Assess and analyze overall team performance results and service levels, initiating actions to close gaps
- Identify opportunities to provide feedback and handle difficult conversations and conflict
- Develop and deliver timely and fair performance reviews, ensuring employee development and goal optimization
- Identify and partner with respective departments to implement training needs
- Lead large IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels
- Troubleshoot hardware and software issues related to internal IT
- Evaluate vendor cost and quality of services
- Manage infrastructure lifecycles
Requirements
- Bachelor’s degree in IT, computer science or management related field or equivalent experience
- 3+ years’ experience delivering business-critical IT infrastructure (design, administration, implementation, management)
- 5+ years of experience in cross-functional teams influencing senior-level management and key stakeholders
- Formal training and/or current certifications in ITIL or ITSM
- Excellent customer service skills (verbal and written interpersonal communication)
- Experience with Microsoft Azure, .Net, SQL Server, Web Services, REST APIs
Qualifications
- Bachelor’s degree in IT, computer science or management related field or equivalent experience
- 3+ years’ experience delivering business-critical IT infrastructure that includes design, administration, implementation and management experience. 5+ years of experience in cross-functional teams influencing senior-level management and key stakeholders effectively across the organization.
Skills
* Required skills
Benefits
Certifications
About Direct Travel
Direct Travel is a fast-growing Travel Management Company (TMC) specializing in business travel, personalized experiences, and meetings & events. They leverage expertise and innovative solutions to provide value through superior service, progressive technologies, and cost savings.