Director Disability & Absence Management

About This Role

Lead and champion disability and absence management programs across multiple claims teams for a global company. This role focuses on optimizing operations for various leave types, fostering continuous improvement, and building strong client relationships from a remote setting.

Responsibilities

• Facilitate the implementation, continuous improvement, and integration of disability and absence management programs within assigned teams
• Represent the claim operation to assigned national clients
• Provide proactive leadership in developing a continuous improvement culture
• Ensure operations meet corporate guidelines, federal, state, and local law, and professional standards
• Manage, hire, train, develop, and motivate qualified individuals, including succession planning
• Maintain up-to-date knowledge of industry trends in integrated disability and absence management
• Manage business unit to budget to meet corporate revenue objectives
• Work with reporting and analytics to ensure key metrics are current and insightful
• Participate in sales presentations and meetings with prospects and current accounts

Requirements

• 8+ years progressive experience in managing integrated disability and absence management programs
• 6+ years in an increasing supervisory or leadership capacity
• Expertise with disability/absence best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all organizational levels and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams
• Experience interfacing and supporting complicated, middle to large national client companies

Qualifications

• Bachelor's Degree or equivalent work experience
• Minimum of eight years progressive experience in managing integrated disability and absence management programs, with six years in a supervisory or leadership capacity

Nice to Have

• Employer-based experience in integrated disability and absence management
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation
• Experience in a broader integrated health and productivity model (healthcare, on-site clinics, wellness, EAP)
• Current membership/leadership in professional organization critical to the field

Benefits

Certifications