Director - Digital Transformation Services

About This Role

Lead the strategic growth, delivery, and operational excellence of Digital Transformation Services for clients, integrating capabilities across digital experience, delivery, operations, and data analytics. Translate business vision into market-leading services and build high-performing teams to deliver measurable impact.

Responsibilities

• Provide overall leadership and oversight of projects delivery to ensure timely, accurate, compliant, and high-quality outputs across all disciplines.
• Ensure projects are delivered in accordance with approved scope, schedule, budget, safety, and quality standards, fully meeting contractual obligations and client expectations.
• Establish, implement, and continuously enhance delivery frameworks, operating policies, and delivery playbooks across departments.
• Define and enforce technical assurance and quality control processes, including peer reviews, stage-gate approvals, independent checks, audits, and design/delivery assurance.
• Strengthen programme and portfolio governance, including schedule management, cost control, risk management, change management, and project controls for large and complex portfolios.
• Act as senior executive interface for key clients, building trusted and enduring relationships with executives and decision-maker levels.
• Build, lead, and develop a high-performing leadership team, ensuring clear accountability and effective delegation across disciplines.
• Own and manage P&L, including revenue, gross margins, utilization, backlog, forecasting accuracy, and cost control.
• Define and execute growth strategy, aligned with corporate objectives, target markets, and priority sectors.
• Oversee key account management, ensuring account growth, client retention, and long-term strategic positioning.

Requirements

• 18+ years of progressive leadership experience
• 5+ years in a leadership role
• Demonstrated ability to lead multi-disciplinary teams and complex stakeholder environments, including matrix delivery models

Qualifications

• Bachelor’s degree in related field; Master’s/MBA preferred.
• 18+ years of progressive leadership experience, with at least 5 years in a leadership role.

Skills

* Required skills