Director, Development Operations

About This Role

The Director, Development Operations will significantly impact organizational and revenue growth for KIND, streamlining systems across individual and institutional giving teams, and acting as a thought partner to the Vice President, Development. This role focuses on enhancing fundraising efficiency through integrated systems and streamlined operations.

Responsibilities

• Project manage strategic initiatives from the Vice President of Development and other senior leadership
• Coordinate and track progress on cross-functional projects, ensuring timely completion and alignment with goals
• Prepare agendas, materials, and follow-up for Development leadership meetings
• Propose mitigation strategies to reduce inter-departmental silos and increase collaboration
• Provide scheduling and executive assistance to the Vice President of Development
• Develop and operationalize strategies for sustainable revenue growth in partnership with the VP
• Work across fundraising teams to understand needs and determine operational support for annual goals
• Build reports and dashboards to help frontline fundraising colleagues strategically focus efforts
• Project manage fundraising reports for the Board and the Development team's annual operating/work plans
• Oversee the Development department budget, vendor contracts, and midyear reforecasting
• Partner with Finance, Communications, and other departments to streamline processes and share resources
• Collaborate on refining systems, platforms, and vehicles for fundraising and exceeding revenue goals
• Maintain and organize departmental files and donor collateral for easy access and consistent documentation
• Lead logistics for donor events and departmental staff events, both virtual and in-person
• Supervise two Development Coordinators, providing mentorship and performance feedback
• Evaluate, implement, and integrate development technologies to streamline operations and enhance fundraising capacity
• Identify opportunities for process automation and workflow optimization to increase operational efficiency
• Develop and document standard operating procedures for development operations functions

Requirements

• Undergraduate degree in administration, organizational development, operations, or equivalent
• 5+ years of supervisory management experience within a nonprofit organization
• Familiarity and commitment to KIND’s mission and programmatic priorities
• Proficient in CRM systems, reporting, and administration
• Strong project management skills and ability to multi-task projects/priorities
• Working knowledge of Microsoft Office Suite (Teams, Excel, etc.)
• Excellent organizational skills with ability to work on multiple deadline-oriented projects
• Demonstrated experience streamlining workflows and processes across teams

Qualifications

• Undergraduate degree in administration, organizational development, operations, or an equivalent focus
• Minimum of 5 years of supervisory management experience within a nonprofit organization

Nice to Have

• Experience with Salesforce
• Experience working and communicating in a remote environment

Skills

* Required skills

Benefits