Department Secretary/Case Management

About This Role

The Department Secretary-Case Management coordinates and facilitates the workflow of the Case Management Department by providing administrative and secretarial support for various functions, including case management, utilization review, and discharge planning. This role involves producing reports, gathering and sorting data for analysis, and working with multiple internal and external teams to ensure timely information flow. They serve as a direct community contact for service inquiries.

Responsibilities

• Coordinate and facilitate the workflow of the Case Management Department
• Provide administrative and secretarial support for case management, utilization review, care coordination, discharge planning, and data assistance functions
• Produce associated reports and gather/sort data for analysis
• Work with the business team, denial team, physician office staff, medical records, third-party payers, and other departments to enhance timely information flow
• Serve as the direct community contact in relationship to service inquiries
• Assist with special projects and generate reports
• Serve as technical administrative support for Case Management (CM) software

Requirements

• Medical terminology
• High School Diploma
• Code of Ethics and Professional Conduct Education
• Ability to meet deadlines and prioritize workload
• Ability to complete multi-step procedures on several studies simultaneously
• Knowledge and experience with medical terminology and concepts
• Effective communication and interpersonal skills
• Demonstrated ability to prioritize and multitask to meet multiple deadlines
• Fluency in English (oral and written)
• Proficiency in MS Outlook, Word, Excel, Power Point, Business Clinical Analytics
• Budgetary and Labor Distribution competency to assist with Budget Planning
• Ability to work independently and as part of a team

Qualifications

• Medical terminology, High School Diploma, Code of Ethics and Professional Conduct Education
• Entry level will be considered; 2 years of medical-related clinical and/or research experience preferred.

Nice to Have

• 2 years of medical-related clinical and/or research experience
• Data Analytic Courses/Certification

Skills

* Required skills

Benefits