Delivery Manager - Informatics

About This Role

The Delivery Manager for Informatics is responsible for leading customer engagements, ensuring all contractual obligations are met, and providing strategic and technical leadership. This role serves as the primary point of contact for customer and internal stakeholders, driving successful delivery of solutions to meet customer objectives.

Responsibilities

• Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met
• Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs
• Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo
• Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective
• Customer Relationship Management - establish and nurture customer relationship across all levels
• Contribute to Business Development - Perform Account Mining, Support RFP/Pursuits
• Provide strategic project and program management consultative guidance to customers
• Manage, motivate, and mentor cross-functional and enterprise project teams across the globe
• Function as the first point of escalation from Zifo and provide timely and effective resolution

Requirements

• R&D Informatics Skills
• Prior experience in Pharmaceutical or Biotech Research and Development industry
• Understanding of Drug Discovery & Development processes
• Minimum 10 years of experience as a Business Technology Consultant/Project Manager
• Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry
• Active PMP / PgMP/Prince2 Certification
• Expert in Project Management, SDLC types, people management

Qualifications

• Bachelor's/Master's degree or equivalent in Management or Life Sciences or IT field
• Minimum 10 years of experience as a Business Technology Consultant/Project Manager; Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry; Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization; Experienced in managing large & concurrent projects/programs

Nice to Have

• Experience in making impactful presentations to D+ and C-Suite audiences
• Familiar with the global delivery model and have experience working with multidisciplinary teams

Skills

* Required skills

Benefits

Certifications