Dealer Relationship Manager

About This Role

The Dealer Relationship Manager serves as the primary liaison between Landmark Credit Union and its network of participating dealerships. This role promotes indirect lending programs, builds strong dealer partnerships, and ensures compliance with lending policies. The position also provides market insights and performance data to senior management to support strategic decision-making.

Responsibilities

• Develop and maintain strong, trust-based relationships with new and existing dealer partners through regular phone calls, in-person visits, and training sessions.
• Communicate relevant measures and standards pertaining to dealer performance with dealers and execute decisions and procedures resulting from Landmark Credit Union's Indirect Dealer Due Diligence Program.
• Educate dealers on Landmark's products, processes, and compliance requirements.
• Gather and share competitive intelligence, dealership trends, and policy changes with management.
• Compile and analyze reports on dealer production, efficiency, profitability, and delinquency.
• Drive loan and lease volume by actively promoting Landmark's programs and identifying growth opportunities.
• Offer recommendations to strengthen Landmark's indirect lending strategy.
• Communicate performance standards and provide guidance to help dealers meet expectations.
• Implement corrective actions when necessary to maintain compliance and profitability.
• Serve as a resource and advocate for dealers to ensure a positive partnership experience.

Requirements

• High school diploma or equivalent
• 2+ years of indirect lending, sales, auto finance, vendor management, or other client-facing roles
• Proven ability to build and maintain strong business relationships
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation abilities
• Ability to independently organize work, balance multiple priorities, and manage projects in a high-volume, dynamic environment
• Proficient in Microsoft Office applications
• Strong analytical skills for performance reporting and trend analysis
• Ability to exercise independent judgment and discretion while maintaining a high degree of confidentiality
• Thorough understanding of company policies and procedures related to the position
• Compliance with all company policies and procedures and all job-related state and federal laws and regulations

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Minimum of two years of indirect lending, sales, auto finance, vendor management, or other client-facing roles.

Nice to Have

• Associate's degree

Skills

* Required skills