Customs Entry Writer & Account Manager

About This Role

This hybrid role combines hands-on customs entry writing with direct customer account management for SEKO Logistics. The successful candidate will prepare accurate, compliant customs entries and serve as the primary point of contact for assigned accounts.

Responsibilities

• Prepare, review, and submit U.S. customs entries via ABI/ACE in compliance with CBP regulations
• Classify imported goods using the Harmonized Tariff Schedule (HTS)
• Determine correct duty, tax, and fee calculations, including application of special programs when applicable
• Ensure compliance with Partner Government Agency (PGA) requirements (FDA, USDA, EPA, etc.)
• Monitor shipments for customs holds, exams, and discrepancies and resolve issues promptly
• Communicate effectively with CBP officials, clients, carriers, and internal operations teams
• Maintain accurate and complete entry documentation in accordance with CBP recordkeeping requirements
• Support post-entry corrections, audits, and compliance reviews as needed
• Stay current on regulatory changes, tariff updates, and trade compliance best practices
• Serve as the primary point of contact for assigned customs brokerage clients
• Manage day-to-day account activity, ensuring timely clearance and proactive issue resolution
• Communicate documentation requirements, customs regulations, and clearance status to customers
• Coordinate with licensed brokers, operations teams, carriers, and government agencies
• Support onboarding new accounts, including SOP development and process alignment
• Monitor service performance and address customer concerns to maintain high satisfaction levels

Requirements

• 3-6 years of experience in U.S. customs brokerage or international logistics
• Strong working knowledge of U.S. import regulations, customs clearance processes, and HTS classification
• Proven ability to manage customer relationships in a fast-paced operational environment
• Strong analytical and problem-solving skills
• Clear and professional written and verbal communication skills
• Customer-service oriented mindset with the ability to work independently and as part of a team
• Ability to manage multiple priorities and deadlines independently

Qualifications

• 3-6 years of experience in U.S. customs brokerage or international logistics

Nice to Have

• Experience supporting ocean freight and port-related imports in the Tampa market
• Exposure to PGA-regulated commodities
• U.S. Customs Broker License and/or CCS certification
• Experience supporting multiple clients and commodity types
• Experience with defense-related imports subject to DCMA Duty-Free Entry (DFE) and/or DDTC, and/or ATF requirements
• Exposure to post-entry activity including Post Summary Corrections and Protests

Skills

* Required skills

Benefits