Customer Support Engineer
TMEIC
Brookshire, TX
Full Time
Mid Level
3+ years
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Provide warranty engineering, including technical and parts support, for the Technical Services team, focusing on evaluating and processing warranty requests and leading problem-solving efforts with clients and engineers.
Responsibilities
- Evaluate and process warranty requests, replacements, and claims, expediting as necessary
- Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
- Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
- Track monthly warranty costs for assigned business unit and report to manager
- Prepare and issue Service Advices for trouble shooting to clients and field engineers
- Maintain current safety qualifications and comply with company and client safety requirements
- Resolve supplier product failures in a timely and cost-effective manner
- Respond to client issues outside of standard business hours when necessary
- Investigate suggested field changes, report problems, and recommend solutions to the parent company
Requirements
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years' experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments
- Demonstrated knowledge of power conversion and distribution transformers
- Demonstrated presentation skills
- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
Qualifications
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years' experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments
Nice to Have
- Master of science in electrical, mechanical, or related engineering field
- Proficiency in Japanese and English languages, both oral and written
- Working knowledge of ISO 9001:2015 quality management standards
- Demonstrated experience in photovoltaic inverter power generation
Skills
Excel
*
PowerPoint
*
Outlook
*
MS Word
*
Access
*
* Required skills