Customer Success Implementation Specialist

About This Role

This role is responsible for understanding and implementing customer business requirements within EHS Insight software, providing ongoing support, and configuring the software to meet customer needs. This specialist acts as a technical point of contact, ensuring successful onboarding and continued satisfaction for clients.

Responsibilities

• Understand and implement customer business requirements in EHS Insight during onboarding and for ongoing support
• Offer options and recommendations to customers based on system capabilities and limitations
• Configure software with custom fields, formulas, and reports
• Learn the proprietary EHS Insight configuration language (JavaScript, XML, SQL)
• Understand and call APIs using Postman
• Gather customer business requirements, determine optimal solutions, and implement them in EHS Insight
• Act as the technical point of contact for client project teams to configure EHS Insight
• Diagnose, debug, and document issues within the Platform
• Provide timely responses to high priority tickets and incidents via FreshDesk
• Assist clients in understanding APIs, setting up roles, modules, and reports
• Conduct demos and meetings for integration planning and configuration

Requirements

• Knowledge and experience with SQL Server Queries, XML, JSON, and JavaScript
• Understanding of APIs and how to call them using Postman
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills
• Ability to work successfully across different departments and teams
• Excellent analytical and problem-solving skills
• Ability to efficiently work under deadlines to complete assigned tasks
• Ability to exhibit resourcefulness in resolving issues
• A working understanding of web technology and browser-based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine their technical issues
• US Citizenship

Nice to Have

• Environmental, Health and Safety experience
• C# or Visual Basic experience
• Writing code to call APIs and manipulate data
• Business Analyst experience

Skills

* Required skills

Benefits