Customer Service Technician
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Join Brightspeed as a Customer Service Technician to install, maintain, and troubleshoot high-speed internet, video, and voice networks, while also performing field maintenance on outside plant facilities. This role ensures reliable service and an excellent customer experience.
Responsibilities
- Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment
- Perform maintenance and repair on outside plant facilities
- Climb poles, dig up and bury cable using a shovel and pick, and work in utility access holes or controlled environmental vaults (CEV)
- Locate buried telephone cables
- Observe all safety rules and regulations
- Assist other technical personnel as requested
- Actively support sales and marketing related activities
- Direct customer-facing work and facilitate sales referrals
Requirements
- Ability to distinguish colors on facilities
- Ability to handle 28 foot extension ladders (up to 75 lbs. routine work)
- Ability to handle utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
- Ability to work aloft (e.g., ladder)
- Ability to work outside in all weather conditions and at various hours of the day/night
- Valid driver’s license and satisfactory driving record
- Positive and professional appearance and demeanor
- Accountability/dependability
- Teamwork skills
- Active Listening skills
- Ability to ask relevant questions
- Active Learning skills
Qualifications
- High School diploma (or equivalent) or higher
Nice to Have
- Prior experience as a customer facing telecom operations technician
- Basic electricity training/certification or documented equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified
Skills
* Required skills
Benefits
About Brightspeed
Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South, backed by funds managed by Apollo Global Management.